Cancellations :

You may cancel your booking with us any time before the schedule date and time of your pick-up by logging into www.taxio.in using your registered credentials or calling us on our 24x7 Call centre number 0484-4440444 or writing to us on support@taxio.in

Although a cancellation charge may be applicable as per the below schedule:

Outstation Drop/Return/Multi Day Package:

If cancellation is done more than 24 hours prior to the pick-up time:
No Cancellation Charges will be levied on you.

If Cancellation is done within 24 hours prior to the pick-up time:
You are liable to pay 20% of the total booking amount as cancellation charges.

If cancellation is done within 4 hours prior to the pick-up time:
You are liable to pay 50% of the total booking amount as cancellation charges.

On the spot cancellation, No intimation or No show :
You are liable to pay 80% of the total booking amount as cancellation charges.

Airport Transfers:

Airport transfer In Kochi:

If Cancellation is done at least 3 hours prior to pickup time.
No Cancellation Charges

If Cancellation is done within 3 hours prior to pickup time
You are liable to pay 50% of total booking amount will be charged as cancellation charges.

On the spot cancellation, No intimation or No show :
You are liable to pay 80% of total booking amount will be charged as cancellation charges.

City Trips(Within Taxio's city limits):

Hourly Packages:
If Cancellation is done within 2 hours prior to pick up time Rs.70 will be charged as cancellation charges.

On Demand Rides:
If Cancellation is done within 2 hours prior to pick up time, Minimum charge as per vehicle type will be charged as cancellation charges.

Airport transfer to/from other cities:

Policy similar to Outstation return policy.

Refund :

Refund Policy:

As per the cancellation policy, the refund will be processed. It may take 5 to 7 business days for the refund to reflect into your account.

City Limits: